two new ink cartridges purchased from Walmart that show to be damaged

[Precise2010]

I purchased 2 black ink cartridges (950 Cartridges) from Walmart on 5/8/2025 and 5/12/2025 and neither work. I am getting error messages stating "one or more cartridges are damaged K" (which is the black I just purchased) and "One or more of the cartridges have been recently used K" (which is the black I just purchased). Walmart wont exchange or give me my money back even with the receipts. How do I get these ink cartridges to work.

[Garp_senchau]

@Precise2010, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide for further steps: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,