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‎03-03-2022 07:55 AM - last edited on ‎03-05-2022 08:44 AM by Retired

HP Recommended

we are out on black ink and we tried replacing with a 972A and it is not working. the toner we took out seems to big a little bigger it was the orginal that came with the printer but the other one fits 972a , it is just not working when we put it in. the number on the orginal toner is F6T76A and has K on top

1 REPLY 1

‎03-06-2022 09:12 AM

HP Recommended

Hi @wise-owl,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

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