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‎09-08-2025 03:17 PM

HP Recommended

I haven’t been able to contact anyone about the wrong cartridge I received. You guys make it difficult to reach you without going through the AI assistance. 

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1 REPLY 1

‎09-10-2025 11:50 AM

HP Recommended

Hi @Niitaa83,

Welcome to the HP support community.


I hear you, and I completely understand how frustrating it can be to end up with the wrong cartridge and not be able to reach a real person for help. You’re not alone in feeling this way, and I’m here to support you.
 

To better assist, could you please clarify the situation? Are you getting an error message with the cartridge, or did you possibly purchase the wrong/unsupported cartridge altogether?

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

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