yellow coming out brown

[Sarah2566]

Hello, since I bought my printer in 2021 it worked fine but last month the things I print are no longer true to colour and particularly for yellow colours. I want to print my own honey labels and the once vibrant yellow honeycomb and hearts on the labels are now brown. I have printed a quality diagnostics page and the yellow is not yellow it is olive brown. I have changed all the cartridges (using genuine HP cartridges) and it is the same. Please don't tell me that I need a new printer after only two years of work and of course, it is no longer in warranty!

[sandytechy20]

@Sarah2566 

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Sarah2566]

I have done all of the things in the document and it is still coming out browny green and not yellow, even on the diagnostics page. I have changed the ink cartridge and am using genuine HP ones.

[sandytechy20]

@Sarah2566 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers