7100 won't print onto 5x7 photographic paper - it just makes a lot of noise and spits the paper out

[Kenlyn65]

I'm using Kodak 5x7 photographic paper - and 95% of the time it won't print, it just sounds like it cycling thru trying to feed the paper - I've tried counting the sheets I've put in, last time it printed with 8sheets loaded, tried that again and its just the same cycling thru ..... A4 white paper prints without a problem 

[KrazyToad]

@Kenlyn65

Welcome to HP Support Community

I would like to help

To assist you better please provide me with the complete printer model or the product number

You can refer to this Link: https://support.hp.com/in-en/document/c03754824

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Kenlyn65]

Hi its a HP Envy Photo 7134 

[KrazyToad · Accepted solution]

@Kenlyn65

As per the Printer Specs: https://support.hp.com/in-en/document/c05639573#AbT8, this printer does support 5 x 7 photo paper and supported weight 70 to 90 g/m²

Please check the Photopaper weight specs you are using whether it falls within the 70 to 90 g/m². 

[Kenlyn65]

Turns out the paper I ordered was much heavier than recommended (230gsm) - thank you

is there a HP recommended type of photo paper ? I've just had a look and I can't see anything at 70-90gsm the closest I've got is 130gsm 

[KrazyToad]

I suggest you contact HP Support in your region since products vary region wise

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you