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CByrdAssistant
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Message 1 of 4
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Solved!

ADF Jamming Issue

HP Recommended
HP OfficeJet Pro 8740 All-in-One Printer
Microsoft Windows 10 (64-bit)

Came into work this morning and when I went to scan a multiple page document, it wasn't feeding correctly. I verified that everything was clean and then looked closer. The page gets pulled in about 1/3 of the way and then stops (IMG_8480), I can hear the feeder still trying to pull the paper. After I receive the jam notification, I lift the top and see where it's getting stuck (IMG_8481). After I pull the paper out, I can see indentations on the paper where it's getting stuck (IMG_8482). So it looks like those plastic tabs got pulled out or repositioned somehow.

 

Is there anyone that can help me fix this issue?

 

IMG_8480:

IMG_8480.jpg

IMG_8481:

IMG_8481.jpg

IMG_8482:

IMG_8482.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Repairatrooper
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Message 3 of 4
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When you see this type of jam, the paper will tell you which side is not feeding and is likely being stopped by paper debris or a foreign object like a staple.  The side with the red arrow has not fed as far which tells you that side is blocked and that is where you will find whatever is stopping the paper.

 

Repairatrooper_0-1658433566525.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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CByrdAssistant
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Update: Tried scanning this morning and it fed right through, no issues. Would be grateful for any assistance in figuring out what to try in the future when this happens again.

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Repairatrooper
Level 14
Level 14
10,898 10,728 1,097 3,248
Message 3 of 4
Flag Post
HP Recommended

When you see this type of jam, the paper will tell you which side is not feeding and is likely being stopped by paper debris or a foreign object like a staple.  The side with the red arrow has not fed as far which tells you that side is blocked and that is where you will find whatever is stopping the paper.

 

Repairatrooper_0-1658433566525.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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CByrdAssistant
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Thank you!

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