After clearing a paper jam my LaserJet Pro MFP M29w is still showing error code 06.

[Charles188]

I cleared out the paper when it jammed, but the printer is still showing Error code 06. 

I followed several different instructions, including powering off, holding down the power button to discharge any remaining charge, and plugging it back into a wall outlet instead of a surge suppressor. Nothing has worked to clear the code. 

I tried uninstalling the printer drivers, but when I reinstalled the software the app can't find the printer. I fear I may have messed up my ability to do a factory reset on the machine.

What should I do next?

[Raj_05]

Hi @Charles188,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 06 on your HP LaserJet Pro MFP M29w typically indicates a paper jam issue, but since you've already cleared the jam and the error persists, it might be related to a sensor issue or other internal problems. Here are some additional steps to troubleshoot and potentially resolve the issue.

Check for Small Paper Pieces:

• Ensure no small pieces of paper or debris are left inside the printer. Use a flashlight to inspect all areas, including the input and output trays, the toner cartridge area, and the paper path.

Clean the Rollers:

• Clean the paper feed rollers with a lint-free cloth lightly moistened with water. This can help if dust or paper residue is causing sensor issues.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on.

Re-seat the Toner Cartridge:

• Open the printer and remove the toner cartridge.
• Check for any obstructions or debris in the toner compartment.
• Reinsert the toner cartridge and ensure it is properly seated.

Factory Reset

If the issue persists, performing a factory reset might help. Since you mentioned concerns about the factory reset, here are the steps to attempt a factory reset on the HP LaserJet Pro MFP M29w:

1. Restore Factory Settings:
   • On the printer's control panel, press and hold the Cancel button (the red X) and the Wireless button simultaneously for about 10 seconds.
   • The printer should reboot and restore factory settings.

Reinstalling Drivers

If the printer is still not detected by your software after resetting:

Uninstall Previous Drivers:

• Go to the Control Panel > Devices and Printers.
• Right-click on your HP LaserJet Pro MFP M29w and select "Remove device."
• Go to Programs and Features and uninstall any HP printer software.

Download and Install Latest Drivers:

• Visit the HP Support website and search for your printer model.
• Download the latest drivers and software for your operating system.
• Install the drivers and follow the on-screen instructions to connect the printer.

Check Network Connection:

• Ensure your printer is properly connected to the Wi-Fi network.
• Use the HP Smart app or the printer's control panel to connect to your network.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Charles188]

None of that worked. The screen on the printer is now showing 01 instead of flashing the error message. But, the HP Easy Start software can't find the printer.

[Raj_05]

Hi @Charles188,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support