BAC PAPIER OUVERT OU VIDE

[Benoit29]

BAC PAPIER OUVERT OU VIDE 

[Nal_NR]

Hi @Benoit29,

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day

[Benoit29]

The problem consists in : when my I Phone ou my Mac book are recognized by printerENVY 5540 , the word Paper tray open or empty ! but paper tray is full ? so what is wrong ? the printer or the HP application recorded on I phone and Mac book ? 

thank you for your help

[Garp_senchau]

@Benoit29, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, i suggest you refer to this guide for further troubleshooting steps: HP ENVY 5640, 5660, 7640, OfficeJet 5740 Printers - 'A paper tray is open. Close the tray to continu...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,