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05-19-2022 08:10 PM
My C310 displays a Paper jam message on startup, I've tried disconnecting the power with it on, unplugging the adaptor from the wall for 3 minutes, holding down the power button for 30 seconds, aligning printhead, removing all printer ink cartridges, and nothing will clear the paper jam message. It will not feed paper at all. there was never even a paper jam because the rollers are old and won't even feed paper properly anymore
05-23-2022 02:39 PM
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I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Paper- Jam https://support.hp.com/id-en/document/c02196896 and the issue persists, it could be a hardware failure. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
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06-08-2022 05:50 AM
I was able to get it going by cleaning the print head thoroughly with boiling water/isopropyl alcohol. As for the paper feed rollers, I had to slide a drive gear over, apply epoxy to the shaft, and slide the gear back, then add it to the sides of the gear for it to function properly again. Mind you this printer has been sitting collecting dust for a good 3 years now. I don't know how the gear stripped out while sitting unplugged, but it did.
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