Cannot get rid of E3 error … no paper jam

[Debsuki]

I own a ho smart 6001 printer that is displaying E3 error . I have no paper jam as far as I can see . I have unplugged overnight and plugged and in plugged . Any suggestions ? 

[VikramTheGreat]

Hi @Debsuki,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The E3 error on your HP Smart Tank 6001 All-in-One typically indicates a carriage jam, even if no visible paper jam is present. This can sometimes be caused by:

• Obstructions in the carriage path (like bits of paper or ink buildup),
• Misaligned printhead cover,
• Or a stalled carriage motor.

🔧 Step-by-Step Troubleshooting

1. Turn off the printer and unplug it.
   • Wait at least 60 seconds before proceeding.
      
2. Open the front access door and check the carriage path:
   • Gently move the carriage (the part that holds the ink tanks) left and right.
   • Remove any bits of paper, debris, or ink buildup.
   • Ensure the printhead cover is fully closed and latched.
      
3. Check the paper path:
   • Remove paper from the input and output trays.
   • Open the rear access door or cleanout door (if available) and check for any jammed paper or foreign objects.
      
4. Reset the printer:
   • Plug the printer directly into a wall outlet (avoid surge protectors).
   • Turn it on and check if the error clears.
      
5. Clean the paper rollers:
   • Use a lint-free cloth lightly moistened with distilled water.
   • Rotate the rollers manually to clean them thoroughly.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat