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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended

I'm getting an error saying the printer carriage cannot move due to a jam. There is no jam and I've tried doing a hard reset multiple times. The printer is only a couple years old.

 

Printer: HP OfficeJet Pro 9015 All In One

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