Cartridge Jam

[Zathras1]

There is a rod that has a gear at the end which lifts the print-head carrier into the park position.  This gear broke and now the print-head carrier won't leave the parked position.

First, is there a service manual and second, where can I get that gear?

[Kumar0307]

@Zathras1, Welcome to the HP Support Community! I’m here to help.

I understand the printhead is stuck and the carriage rod is damaged. This is not a replaceable part and is not available.

The printer has to be replaced.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Zathras1]

The rod is not damaged, the plastic gear at the end of the rod broke.  If I had another, I could replace it.  What about a service manual?

[Kumar0307]

@Zathras1

I understand. There is no service manual for printers as internal parts are non-replaceable. You may click here - User Guide

Contact the HP Support team as mentioned in my message for assistance with replacement.

Keep me posted for any other assistance.