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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Cartridge carriage stalled

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06-26-2022 02:56 PM
9018 model - HP Smart shows cartridge carriage stalled, printer control panel shows Carriage Jam, print carriage cannot move. Clear paper jam or obstruction. Plus one ink cartridge is slightly popped out & I cannot access it.
06-29-2022 07:07 AM
@bluebird25, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to use the printer due to this error.
Kindly perform the steps mentioned n this document - Carriage jam or E3 error
Also, make sure there are no obstructions in the carriage path, refer to - Paper Jam Error
To know how to replace the ink cartridge, refer to - Replace HP inkjet printer cartridges
If the issue persists,
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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Have a great day!
KUMAR0307
I am an HP Employee