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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Likely one of the cartridges is damaged and jamming against the drive mechanism. Really the only solution is the work it until the tray comes out.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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