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‎06-29-2022 10:55 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello,

 

I have a Color Laser Jet Pro MFP M283fdw and the printer cartridge drawer won't pull out so I can change a cartridge.  The left side wants to come, but the right side doesn't want to move.  How do I get this drawer to pull out?  Suggestions?

Category:
1 REPLY 1

‎07-01-2022 09:08 PM

HP Recommended

Likely one of the cartridges is damaged and jamming against the drive mechanism. Really the only solution is the work it until the tray comes out.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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