cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
lbeams
New member
1 0 0 0
Message 1 of 2
127
Flag Post

Color Laser Jet Pro MFP M283fdw - printer cartridge drawer won't pull out

HP Recommended
Microsoft Windows 11

Hello,

 

I have a Color Laser Jet Pro MFP M283fdw and the printer cartridge drawer won't pull out so I can change a cartridge.  The left side wants to come, but the right side doesn't want to move.  How do I get this drawer to pull out?  Suggestions?

1 REPLY 1
Repairatrooper
Level 14
Level 14
10,909 10,739 1,100 3,255
Message 2 of 2
Flag Post
HP Recommended

Likely one of the cartridges is damaged and jamming against the drive mechanism. Really the only solution is the work it until the tray comes out.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation