ENVY Photo 7155 persistent false paper jam notification (will not print)

[DC250785177]

  I've printed maybe 100 pages total off of this thing. It's still in perfect condition. I'm a fairly technologically-savvy person but I cannot for the life of me understand what the problem is.

  I recently tried printing a standard document (all I have ever printed on this printer) and received the "Remove any jammed paper and make sure the paper tray is installed properly" error. I opened the printer as instructed but did not see any paper jams. Cleared the error and tried again. Same error. I looked extra hard this time but still did not find any jams or obvious issues. Same error. After a total reset, the same error... then somehow suddenly managed to print just one page. It then reverted to the error and has not printed anything since. All drivers and software are up to date,  and I am confident when I say that I have now been through every single tutorial and reset procedure on the internet for this device, to no avail. Cartridge alignment/cleaning won't even work. That was about a month ago.

  Today, I got an opportunity to approach it again, but still am receiving the same error and it won't print. Of course, my warranty has now expired and this appears to be my only hope for a free solution. With as little work as this thing has actually done and the price I purchased it for, I refuse to pay more money to have someone simply diagnose the problem, much less repair it. Any help would be appreciated. Otherwise, this will be the last HP product I ever own. Thanks!

[Betty0610]

@DC250785177

Welcome to the HP Support Community.

I'd love to help.

I appreciate you trying the troubleshooting steps.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Annrubi]

Hello,

I am also having the same issue.. like literally the same.

Can you please share any other troubleshooting steps to make my printer to work. please

[Betty0610]

@Annrubi

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Annrubi]

I have HP Envy 7155

[Betty0610]

@Annrubi

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Daytrader17]

I also have HP Envy 7155.

I got jammed paper every time I print, but these jams are real.

May you help with this issue?

[Betty0610]

@Daytrader17

Welcome to the HP Support Community.

I'd be happy to help.

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[DC250785177]

Thanks Betty, but no, it did not resolve my issue.

I honestly cannot believe how poorly these printers are made anymore. Similar to refrigerators and washing machines, I guess.

[Betty0610]

 @DC250785177

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!