My daughter has a HP ENVY Photo 7134. A while ago she encountered a paper jam while printing photos (I believe) and she was probably a bit too forceful when removing the paper from inside the printer. Since then, whenever the printer is switched on it displays the following message: 'The print carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select OK'.
There is clearly no paper remaining within the printer. Frustrated, she brought the printer to me in the hope that her mechanically-minded dad could fix it. I have powered up the printer and run it through the set up process. At start up, the gears within the printer start to rotate, and there are the familiar clicking sounds coming from the cartridges. The print cartridges are then shunted to the middle of the rail where they sit for a few seconds while the gears at either end of the carriage continue to rotate back and forth. The cartridges are then shunted to the left hand end of the carriage at which point there are a couple of clicks, the cartridges jerk a little to the right, and then 'The Print Carriage cannot move' message appears. Perversely, a light finger touch enables the cartridges to be easily moved all the way back to the right-hand side.
My daughter was told that there is some mechanical fault, but I have been unable to identify any breakage or disturbance of mechanical elements. Hope someone can help me solve this issue before Christmas! Thank you.
Since posting the problem with my daughter's HP Envy printer, I have made several enquiries, and met with some surprising answers.
Firstly, I took the printer to a local printer/cartridge seller (who also does repairs) to see what could be done. Having looked at the printer I was told that there was something missing from within the cartridge compartment. It was described as a a thin plastic 'guide' which sits behind the carriage rail, and in the region of the belt drive for the cartridge carriage. Maybe this was inadvertently removed when my daughter was clearing the paper jam. I was then told that HP do not supply 'small' replacement components, as it is simply not financially viable, and that the only option was to scrap this printer. Somewhat horrified I then spoke to a number of commercial printer repairers, and once again the responses were equally, and depressingly similar. It seems it is not worth while anyone spending time to repair what appears to be a minor issue for what would otherwise appear to be a fully functioning domestic inkjet printer. The message I took away was that these domestic printers are so 'cheap' nowadays that the simple answer is just to scrap them. This strikes me as absolutely appalling and does nothing to help preserve our planet.
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