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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Fix paper jam after fuser in M426FDW
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03-31-2022 05:57 PM
Paper jam in m426fdw. Paper doesn't fully exit fuser. It doesn't get pulled through to the output bin. Any help appreciated!
Solved! Go to Solution.
Accepted Solutions
04-01-2022 12:39 AM
A partial exit can be caused by a failed exit sensor or flag. the tabs in the output bin that flip up as paper exits and then drops down have a flag on them that is tracked by an optical sensor. These sensors can fail and so the printer loses track of where the paper is in the printer so it stops to prevent damage. Unfortunately, the sensor themselves are typically not sold as a part but you may find something on Ebay.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
04-01-2022 12:39 AM
A partial exit can be caused by a failed exit sensor or flag. the tabs in the output bin that flip up as paper exits and then drops down have a flag on them that is tracked by an optical sensor. These sensors can fail and so the printer loses track of where the paper is in the printer so it stops to prevent damage. Unfortunately, the sensor themselves are typically not sold as a part but you may find something on Ebay.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.