Flimsy paper tray on Officejet Pro 9120e prevents printing

[edge8]

I just purchased the HP Office Jet Pro 9120e. Installation went find, but right away I started having problems with the paper tray. It doesn't have a way to lock the tray to hold 8.5x11 paper. It does seem to lock for 8.5x14. Since it doesn't lock, it causes one of three problems - either multiple pages go through, or it says the paper tray is empty, or it says the paper tray is open. I went online to this forum to see if I was doing something wrong and found the same issues being reported at least as far back as June 2022 with another model. Apparently, they update the electronics, but continue with the same lousy paper tray. I called HP and eventually spoke with a supervisor. I was told he recognized that earlier models were better. He suggested I purchase a laser jet for about $150 more. 

I'd read that HP closed and reorganized under new management/ownership. Apparently not for the better as I've always has good luck with HP in the past.

[Irfan_06]

Hi @edge8,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your printer that is malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this video link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support