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‎01-21-2021 05:41 AM

HP Recommended
Product: HP OfficeJet 250 Mobile all-in-one
Operating System: macOS 10.15 Catalina

Jammed paper error message shows but no paper.  I have done all the roller cleaning, resetting the printer but to no avail. It will not print at all.  Any suggestions.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2021 07:07 AM

HP Recommended

@G10EGG, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - 'Paper Jam' Error

Also, check if the print carriage is moving freely- 'Carriage Jam' or 'E3' Error Displays

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-25-2021 07:07 AM

HP Recommended

@G10EGG, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - 'Paper Jam' Error

Also, check if the print carriage is moving freely- 'Carriage Jam' or 'E3' Error Displays

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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