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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Re: HP 5200 series wrong paper size message

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09-21-2020 09:27 AM
Trying to make a simple, black and white, letter size copy. I keep getting this message - "Incorrect paper -Copy does not support Double Postcard JIS(200x240mm). Load a supported size of paper in the tray to continue. Touch “?” to view the supported paper sizes." I have the correct size plain paper in the tray and I have run thru the suggested fixes but nothing changes and I only get half a printed page. What is wrong? This printer is not that old and I do NOT want to have to buy another printer right now. I am not working due to the pandemic !!!!!!
Solved! Go to Solution.
Accepted Solutions
09-24-2020 07:09 AM
Welcome to the HP support community.
Change paper and copy size settings
-
Touch Copy, Copy Document, or Copy Photo on the printer control panel.
-
Touch Settings or the gear icon
to access and change the following settings.
-
Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.
-
Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the printer detect the paper loaded in the tray.
-
Paper Type: Select the type of plain or photo paper for your copies.
-
Tray Selection: Select the paper input tray with the paper being used for your copies.
-
-
Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.
-
Depending on the printer, touch Start, or return to the main Copy screen by touching Back
, and then touch Start Black, Start Color, or OK to start the copy job.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
09-24-2020 07:09 AM
Welcome to the HP support community.
Change paper and copy size settings
-
Touch Copy, Copy Document, or Copy Photo on the printer control panel.
-
Touch Settings or the gear icon
to access and change the following settings.
-
Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.
-
Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the printer detect the paper loaded in the tray.
-
Paper Type: Select the type of plain or photo paper for your copies.
-
Tray Selection: Select the paper input tray with the paper being used for your copies.
-
-
Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.
-
Depending on the printer, touch Start, or return to the main Copy screen by touching Back
, and then touch Start Black, Start Color, or OK to start the copy job.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-01-2020 06:21 PM
This might require one on one interaction to fix the issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee