Trying to make a simple, black and white, letter size copy. I keep getting this message - "Incorrect paper -Copy does not support Double Postcard JIS(200x240mm). Load a supported size of paper in the tray to continue. Touch “?” to view the supported paper sizes." I have the correct size plain paper in the tray and I have run thru the suggested fixes but nothing changes and I only get half a printed page. What is wrong? This printer is not that old and I do NOT want to have to buy another printer right now. I am not working due to the pandemic !!!!!!
Touch Copy, Copy Document, or Copy Photo on the printer control panel.
Touch Settings or the gear icon to access and change the following settings.
Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.
Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the printer detect the paper loaded in the tray.
Paper Type: Select the type of plain or photo paper for your copies.
Tray Selection: Select the paper input tray with the paper being used for your copies.
Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.
Depending on the printer, touch Start, or return to the main Copy screen by touching Back, and then touch Start Black, Start Color, or OK to start the copy job.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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