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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
HP ENVY Photo 7858 All-in-One Printer

This is a $300 printer and is less than 2 years old. I have a message that says the print carriage cannot move and suggest a paper jam. There is no paper jam. I have followed each of the guidelines and restarted/reset numerous time. HELPPPPPP!! I can manually move the carriage from side to side with no issue. 

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