cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Marcotjuh1970
New member
2 1 0 0
Message 1 of 4
198
Flag Post

Solved!

HP Photosmart C7280

HP Recommended
HP Photosmart C7280
Microsoft Windows 10 (32-bit)

C7280 roller papier.JPGPaper feed issue, my printer won't print, displays paper jam, even when there's no paper at all in the printer.

I suspect the paper feed rollers, inside the paper tray don't work, they're not rolling.

The rollers outside the paper tray, work just fine, but they're not receving any paper from the rollers inside. 

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 2 of 4
Flag Post
HP Recommended

@Marcotjuh1970, Welcome to HP Support Community!

If the rollers aren't moving it could be defective. I'd recommend you follow the steps from the document 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper to see if that resolves the issue.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 2 of 4
Flag Post
HP Recommended

@Marcotjuh1970, Welcome to HP Support Community!

If the rollers aren't moving it could be defective. I'd recommend you follow the steps from the document 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper to see if that resolves the issue.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Marcotjuh1970
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

It's still not working, i can't find the requested serial number for support.

I replaced the device for a used Officejet 6950, almost as good, but without the photo tray, the C7280 though.

Works far more silently, starts printing rightaway in comparison to the C7280, which makes a lot of noise, before actually getting started.

 

Was this reply helpful? Yes No
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 4 of 4
Flag Post
HP Recommended

@Marcotjuh1970

 

Like I mentioned it could be a hardware failure, glad to know you got a replacement. The HP Officejet 6950 may not have a photo tray but still can print photos.

 

Thanks:)

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation