HP office jet pro 9015 has jammed print carriage - there is no paper jam

[CLD5]

I have a 9015e and the error message tells me the printer carriage cannot move. Clear paper jam.  There is no paper jam.  I have turned it on and off, unplugged it, and attempted to move the carriage, which is very stuck.  Suggestions are greatly appreciated.

[sandytechy20]

@CLD5 

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.