• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Locked

‎04-02-2022 12:54 PM - last edited on ‎04-03-2022 07:11 AM by Retired

HP Recommended
Product: HP ENVY 6420e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Just bought a brand new HPENVY 6420E to replace my ENVY4524 and every time I print the pages fall into the floor as the printer arm isn't working? 

The 4524 automatically came out when you printed, is this a fault, or is it a downgrade from HP? 

TRIED HP support but they were worse than useless! 

Category:
1 REPLY 1

‎04-05-2022 07:19 AM

HP Recommended

Hi @Frustratedhr,

 

Welcome to the HP Support Community

 

I'd like to help!

 

The output tray extender is not automatic, you will have to manually open the tray before printing.

 

To know more about your printer, you may refer to the user guide.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.