Have a HP OfficeJet 5258 that never worked. Says it has a paper jam. HP says it is out of warranty

[billd831]

I have a HP Office Jet 5258 that has never worked because it says it has a paper jam.  I bought it a year ago but didn't try to install until December.  Can't get it to work and now HP says out of warranty.  Time for the dumpster?

[Kumar0307]

@billd831, Welcome to the HP Support Community!

I understand you are not able to print due to this error message. Let us try the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely.

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If you are not able to make a copy, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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