I get error message that there is a problem with the printer or ink system. There's no jam.

[hzn1993]

I get error message that there is a problem with the printer or ink system. There is no jam. Ink Carrrage moves freely.

[Max3Aj]

@hzn1993, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "There is a problem with the printer or ink system" error on your HP Officejet Pro 8610 e-All-in-One printer usually indicates a hardware or cartridge-related issue, even if there’s no visible paper jam and the carriage moves freely. Here's how to troubleshoot it step by step:
Power Cycle the Printer

• Turn off the printer.
• Unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on.

Check Printer Level

• Use a small round object (like a marble) on top of the printer to ensure it's level.
• If it rolls, adjust the surface or printer position until it stays still.

Inspect and Reseat Ink Cartridges

• Open the ink cartridge access door.
• Remove and reinsert each cartridge firmly.
• Ensure none are empty or leaking.

Clean the Printhead

• Use the printer’s built-in cleaning utility (via the printer menu or HP software).
• If that doesn’t help, you may need to manually clean the printhead (only if you're comfortable doing so).

Check for Air in Ink Lines

• This error can be caused by air bubbles in the ink supply system.
• If you recently replaced cartridges or moved the printer, this might be the cause.

Update or Roll Back Firmware

• If the issue started after a firmware update, consider rolling back (if possible).
• Otherwise, check for any newer updates that might fix the issue.

Replace the Printhead

• If all else fails, the printhead may be faulty and need replacement. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support