Ink cartridge door is off the hinge, won't close properly

[BobHyneman]

Hi I have been trying to contact a real person.

(I have been paying $12 a month for 3 years I feel like I should be allowed to.)
Anyway the "front door" to my 4100 series printer is off the hinge on one side and I can't quite get it back on.
I can shut the door with only a little trouble but the printer refuses to print instead giving me a "paper jam" error.

[Kuroi_Kenshi]

Hi @BobHyneman,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Actual Paper Jams:

• Open the paper input tray and check for any jammed paper.
• Remove any visible paper carefully to avoid tearing.

Clean the Paper Path:

• Ensure there is no debris or small pieces of paper stuck in the paper path.
• Use a lint-free cloth to clean the accessible parts of the paper path.

Reset the Printer:

• Turn off the printer and disconnect the power cord for about 60 seconds.
• Reconnect the power cord and turn on the printer to reset the error.

I hope this helps. if the issue still persists after dealing with paper jam issue let me know.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,