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HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer

I am having an issue with my HP OfficeJet Pro 9010 Series Priner. Every print I send to the printer is taking forever. Before every page the feed rollers spin for about a minute before sending a page through and printing like normal. There are no broken parts and this issue just started happening randomly out of the blue. I rarely use the printer as well so it isn't likely that its caused by a worn part. Resetting the printer and doing some basic cleaning does not help. I don't really want to have to disassemble the printer if I don't have to.

 

Here is a video showing the issue: https://youtu.be/TlTgllqBb74

 

Notes about the video:

In the video the lid sensor switch is pressed/actuated with a metal spudger so you can see what is happening internally during a print. Printer feed rollers spin for about 1 minute before printing each page. Two blank pages were printed in the video.

 

Has anyone encountered this issue before and know of a solution?

Lid sensor switch is pressed/actuated in order to use printer with the lid open. Printer feed rollers spin for about 1 minute before printing each page. Two blank pages were printed in the video.
5 REPLIES 5
HP Recommended

@Geek_Street, Welcome to the HP Support Community! I’m here to help.

 

I understand the paper pick rollers are not working properly. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Kindly perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

 

If the issue persists,

  • I've sent you a private message with further instructions to resolve this issue.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

I have since solved this issue. I had originally thought it was the paper feed gear, but didn't see anything visually wrong with it. Its a common part to break causing the issues in the video I posted, but it usually completely falls off in the printers I have serviced. In this case it cracked in the usual spot but stayed put. It would end up slipping after a few rotations. I 3D printed a replacement gear in Nylon and its working perfectly. Long story short, check the paper feed gear if you have this issue. For those who don't have the ability to model and 3D Print a replacement gear, you can buy one 

HP Recommended

Hi,

We're glad you managed to solve your problem 😉

Thank you for sharing how you solved it. This way, you will be helping other users that have the same question.

Thanks,
VictorS

I work on behalf of HP.
HP Recommended

@Tokyo-546 Hi, Was your issue resolved? Because I have the same issue. If you can help

HP Recommended

@johnkelsey

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.