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HP Recommended
COLOR LASER JET ENTERPRISE M553
Microsoft Windows 10 (64-bit)

My Color Laser M553 is not printing straight. The left margin gets wider on the bottom (and without saying the right margin gets smaller, but I will say it anyway 😁)... HELP! It's driving my user nuts.

Also, it happens for both tray 1 and 2. Here are samples, notice that some prints are worse than others. Bottom left of print 2 also looks like it is getting mangled a bit. Thanks in advance!

Print1.PNGPrint2.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Do you get the same result from all trays? If yes then you need to check the registration assembly. If you only get the issue from one tray you need to check the paper path and the tray guides in the affected tray. That type of skew is most often caused by a bit of left over paper jam or label stuck somewhere in the paper path. Floss out the paper path with a piece of mylar, pushing it through the paper path in the same direction as paper travels, never backwards. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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2 REPLIES 2
HP Recommended

Do you get the same result from all trays? If yes then you need to check the registration assembly. If you only get the issue from one tray you need to check the paper path and the tray guides in the affected tray. That type of skew is most often caused by a bit of left over paper jam or label stuck somewhere in the paper path. Floss out the paper path with a piece of mylar, pushing it through the paper path in the same direction as paper travels, never backwards. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


HP Recommended

We ended up trashing the printer and getting a new one but I will keep this info handy for the next time.

Thanks.

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