Msg says: There is a problem with the printer or print system. Turn the printer off and then on. If

[Rich0731]

HP Office Jet Pro 6968. Msg says: There is a problem with the printer or print system. Turn the printer Off and then ON. If you continue to get this msg contact HP. Also says printer was not shut off properly. 

[Kumar0307]

@Rich0731, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the printer due to this error. Install one ink cartridge at a time and check for the error.

Kindly perform the steps mentioned in this document - An 'Ink System Failure' or 'System Supply Problem' Error Displays

If the issue persists, I'm afraid this is a hardware failure. 

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

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Have a great day!