My HP Envy 7155 will not print on cardstock correctly like it isn't being fed through correctly.

[SBrogan71]

My HP Envy 7155 will not print on cardstock correctly like it isn't being fed through correctly. It used to print perfectly, but now it acts as if it isn't being fed correctly. Can anyone help me? Other than this, it works great so I do not want to buy a new printer. 

I'm printing from my chromebook as well as for the HP Smart print app on my phone. Neither is working correctly.

[sandytechy20]

@SBrogan71

Welcome to the HP support community.

I understand that you are unable to print on cardstock, and I am glad to assist you.

Clean the paper tray rollers

• Clean dust and fibers from the paper tray rollers underneath the printer.
• Carefully lift the printer and set it on its side.
• While supporting the printer with one hand, pull the paper tray open to expose the paper rollers underneath the printer.
• 
• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
• Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
• Allow the rollers to dry completely (approximately 10 minutes).
• Close the paper tray, and then set the printer upright.

Clean the paper feed rollers

• Clean dust and fibers from the paper feed rollers inside the ink cartridge access area.
• Turn off the printer, and then disconnect the power cord.

•   WARNING:To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.

• Open the ink cartridge access door.
• 
• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
• Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
• 
• Allow the rollers to dry completely (approximately 10 minutes).
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.