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09-22-2022 02:35 PM
I just bought an OfficeJet Pro 8025e. Every time I try to print, it feeds between 5 and 20 sheets of paper, causing continual jamming. It is plain paper that works fine in another printer, not sticky or staticky. I am unable to print more than one page at a time, and often not even that. Any ideas on what is causing this and how to solve it?
09-28-2022 11:50 AM
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that you facing paper jam issues with your HP OfficeJet Pro 8025e All-in-One Printer.
Please follow the steps from this document.
Let me know if this works.
Take care and have a good day.
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10-02-2022 01:52 PM
I followed the instructions and the printer is free of paper jams, and other debris. I just printed a single page document, and immediately following the document, the printer sent out 3 blank pages, then showed a message saying the paper tray was open (it wasn't). After about 2 minutes, the message disappeared and the printer fed one more blank page through.
This was a better result than almost every other print attempt, as it seemed to only pull one page at a time.
10-09-2022 06:21 AM
Thank you for replying to us.
This could be a hardware issue with the unit. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.
I have sent you a private message with this information.
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Keep me posted and have a great day ahead!
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