My new OfficeJet Pro 8025e is constantly jamming

[Coronos1]

I just bought an OfficeJet Pro 8025e. Every time I try to print, it feeds between 5 and 20 sheets of paper, causing continual jamming. It is plain paper that works fine in another printer, not sticky or staticky. I am unable to print more than one page at a time, and often not even that. Any ideas on what is causing this and how to solve it?

Thanks.

[Rainbow23]

Hi @Coronos1
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you facing paper jam issues with your HP OfficeJet Pro 8025e All-in-One Printer.

Please follow the steps from this document.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Coronos]

I followed the instructions and the printer is free of paper jams, and other debris. I just printed a single page document, and immediately following the document, the printer sent out 3 blank pages, then showed a message saying the paper tray was open (it wasn't). After about 2 minutes, the message disappeared and the printer fed one more blank page through.

This was a better result than almost every other print attempt, as it seemed to only pull one page at a time.

[Rainbow23]

Hi @Coronos

Thank you for replying to us.

This could be a hardware issue with the unit. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping