My printer is making grinding noise and won't print.

[Fatima25]

I started my printer to print some documents... the file had 6 pages when i click the print button only the first page was printed and all other pages was blank and printer was making grinding noise when i removed cartilage there was paper jamed in it i removed the paper and fix the cartilage again but now it is making grinding noise and is not working when i open its top the grinding noise stops when i close it noise starts again and the light have the symbol(!) Is blinking.

[Betty0610]

@Fatima25

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Repairatrooper]

Try a different cartridge. Sounds like the drum in the cartridge is jammed and not turning.

[Fatima25]

Sir can you please share your contact no i need to contact you

[Fatima25]

No its not working 

[Repairatrooper]

If you are getting grinding noise regardless of cartridge I suggest that you may need to contact a service center to locate and repair the problem if there is no visible debris that you can remove from the cartridge cavity of the printer.