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‎04-30-2021 02:56 PM

HP Recommended
Product: Envy 6000

Hi, I have called customer support three times about my printer problem. The case has been sent to the replacement department but I have yet received any confirmation email or update for my replacement.  It has been three weeks and I desperately need a printer at home.   Please help.

 

Alice

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1 REPLY 1

‎05-03-2021 03:13 AM

HP Recommended

@alicec11, Welcome to the HP Support Community!

 

I understand your concern. If you have an order number, use this page to check the status. If not, let me escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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