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‎05-27-2023 12:39 PM

HP Recommended
Product: HP Envy Pro 6458
Operating System: Microsoft Windows 11

I had a paper jam (E4) on HP Envy Pro 6458, I have removed all the jammed paper and all visible extra pieces (or  left over paper) but the printer does not reset to clear to clear the error.  

 

What else could be wrong?

 

Thanks and regards.

 

Nii

Category:
1 REPLY 1

‎05-29-2023 11:26 PM

HP Recommended

Hi @Otrokpeno,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have performed all the steps mentioned in this document, then the printer may need to be checked. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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