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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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It is possible that the paper is wrapped around the fuser (the component that melts the toner onto the paper). This is located at the back and it is sometimes very difficult to see clearly if there is something jammed there and in some cases the only way to remove a jam is to disassemble the printer.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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