Paper feeder not working for scanning

[gjwein]

This is a brand new machine.  The paper feeder works for copying.  The paper feeder does not work for scanning,  The scanner works using the flatbed.

[Echo_Lake · Accepted solution]

@gjwein

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to isolate the issue. 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here 

And, also update the printer firmware:

• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[gjwein]

Thanks for responding.  Still having the same issue.  Working from the screen on the printer the paper feed does not work when trying to scan to desktop.

[Echo_Lake]

@gjwein

Thank you for posting back.

Did you select the source to be "Use document feeder when loaded"?

[gjwein]

Yes.  The feeding tray works perfectly if I am scanning using the computer.  But when I try to scan from the panel of the printer the feeder does not work.  When I load the page to be scanned I do get that reassuring ding and "document loaded" but when I touch scan the printer scans from the glass and does not use the feeder.

[Echo_Lake]

@gjwein

Thank you for posting back.

Let's try this article: Automatic document feeder does not pick paper or feeds too many sheets By the end of the article you will be able to isolate the issue. If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.