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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper folding in center of page M479fdw

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01-25-2024 10:47 AM
Paper is jamming in my Laser Jet Pro MFP M479fdw printer. I have two sharp folds that occur in the center of the paper with an event code 13.09.04. I have cleared this and it has happened several times after clearing. I am attaching photos of the error code and what paper looks like
01-25-2024 11:02 AM
Where in the printer do you find this page jammed? That type of folding typically is caused when a component that is supposed to rotate is not and the paper gets jammed against it.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
01-25-2024 11:25 PM
Not clear, are you trying to duplex or are you just using that as an example of how far the paper comes out?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.