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‎02-15-2022 06:54 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

I have an HP officeJet Pro 6978.  I had a paper jam which I removed, but I am still getting an error message 0x6100004a.

 

Category:
2 people had the same question
1 REPLY 1

‎02-19-2022 05:33 AM

HP Recommended

Hi@S-Ann,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Paper jam error with the HP OfficeJet Printer.

 

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper.

 

I have a few recommendations 

  • Look for jammed paper
  • Make sure the carriage can move freely

  • Clean the paper feed rollers

  • Reset the printer

  • For further help please click on this link

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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