Paper jam on officdjet 5255. Can't locate the paper jam.

[brb41]

I have removed the two clips. however no paper jam found.  I still get the msg to remover the two clips to clear paper jam.

[brb41]

Still getting the same message.

[Sneha_01]

Hi @brb41 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're getting a paper jam error on your HP OfficeJet 5255 but can't find any jammed paper, here are some steps you can take to troubleshoot and resolve the issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 5 minutes, then plug it back in and turn it on. This can sometimes reset error messages.

2. Check All Access Points

• Front and Rear Access: Open all access panels, including the rear access door if your model has one, to check for any torn pieces of paper or foreign objects that might be stuck.
• Print Head Area: Gently move the print head (if possible) and check the area around it for any obstructions.

3. Remove Paper Tray

• Take out the paper tray and check the feed rollers for any paper bits or debris. Clean the rollers if needed.

4. Check Inside the Printer

• Use a flashlight to inspect the insides of the printer for any small scraps of paper or debris that may be causing the jam error.

5. Reset the Printer

• If you still see the error, you can try performing a factory reset:
  • On the printer's control panel, go to Setup > Printer Maintenance > Restore Factory Defaults. (Refer to your manual for exact steps.)

6. Update Firmware

• Ensure your printer's firmware is up to date. Visit the HP support website to download any available updates for your model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[brb41]

Thank you Rachel571 for replying.   Sincerely.

[Sneha_01]

Please let us know how it goes!