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Anniep5
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Message 1 of 2
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Paper jam - paper wrapped around roller.

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HP Envy 5000

There is a sheet of paper totally wrapped around the roller and I can't for the life of me shift it. Any ideas? I can't use the printer until it's gone and I really need to use my printer!

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Kumar0307
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Message 2 of 2
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@Anniep5, Welcome to the HP Support Community!

 

I understand a paper is stuck in between the rollers. Kindly follow the steps mentioned in this document - Paper Jam Error to resolve this issue.

You may use tweezers to get it out.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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