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HP Recommended
macOS 11.0 Big Sur

Paper jam message on screen with no obvious paper jam in feed, and printer will happily draw sheet through to print a test page ??

2 REPLIES 2
HP Recommended

Looking around the board it seems as though I am not the only person struggling with this. Cannot see a solution to it, maybe time to try a different manufacturer, shame though its been good up to now. 

HP Recommended

Hi @Smarty9686 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing paper jam issues.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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