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‎02-12-2022 05:01 PM

HP Recommended
Operating System: Microsoft Windows 11

HP 6600 I have the correct paper and ink cartridges but the paper continually jams when I perform alignment and cleaning the heads

Category:
1 REPLY 1

‎02-15-2022 03:53 AM

HP Recommended

Hi @VtPhiDelt244,

 

I'd like to help!

 

I understand you are facing a paper jam error.

 

Try the below suggestions -

 

Reset the product

 

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Also, try the steps in the document -Paper Jam Error

 

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Yes" on the bottom right to say “Thanks” for helping

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