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05-05-2021 09:10 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Click here: to clear paper jam. Refer to Step 2: Clear jammed paper from the printer and Step 3: Clean the paper feed rollers.
Hope this helps! Keep me posted for further assistance.
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