Paper wil not feed

[Taunyia]

My HP DeskJet 4158e went out of warranty in July. Have never had issues with it until today. After looking it over it seems like there is a spring that is either stretched out or misadjusted for the rollers. The paper starts to feed then slips slightly sideways and will not continue to feed through. Is there a way to open the printer and try to fix myself?

[Rainbow23 · Accepted solution]

Hi @Taunyia,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing paper feed issues with your HP DeskJet 4158e All-In-One Printer.

Please follow the steps below to perform a power reset:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer and try printing.

You may also refer to the steps in this document.

Let me know if this works and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Flip1175]

I have this exact same issue and it has literally happened overnight with nothing happening to the printer - it was sat in its normal place doing nothing. From one day to the next the printer has just stopped taking the paper - it sort of pulls it on one corner but does not fully feed. Then the printer acts as though it has paper and prints the document but it is not printing. It is VERY annoying. 

I have tried switching it off and reconnecting - I am slightly gobsmacked that this is the only solution that has been provided - is that not IT novice 101 - turn it off and turn it on again. Unsurprisingly after a restart it is still a problem. It is as though one of the rollers that grips the paper has disengaged however that area of the printer is completely inaccessible without trashing the printer.

Is it possible to get some more useful advice on how to fix this problem

Thanks