Paperjam

[SR484b]

I cant find the paper that is stuck in my printer

[zoey7886]

@SR484b, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Paper Jam Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve a paper jam issue, it is important to locate and carefully remove any jammed paper from your printer. Here are some general steps you can follow to try and clear the jam, depending on the specific model of the HP DesignJet printer:

Turn off the printer: Start by switching off the printer using the front panel to prevent any damage or accidental movement while you clear the jam.

Open accessible covers or windows: Depending on your printer model, you may need to open specific parts such as the window, top cover, roll cover, or scanner window. This allows access to the internal components and helps identify where the paper is stuck.

Move the printhead carriage: If applicable, move the printhead carriage to a position that allows you access to the jammed paper without strain.

Carefully remove the paper: Try to lift the paper upward and from the top of the printer rather than sideways, which may cause damage to the machine.

Inspect for remaining paper: Look through all compartments, areas, and drawers to ensure no small pieces are left behind. It might be necessary to rewind rolls or use scissors to cut paper if it is stuck firmly.

Close all covers: Once all jammed paper is removed, close any covers or drawers that were opened during the process.

Turn on the printer: Restore power to the printer and test for successful resolution by attempting a test print.

Reload media: If needed, reload the paper roll or insert a new sheet according to your printer’s specifications.

  

Hope this helps! 

Take care, and have an amazing day!  

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Regards, 

[zoey7886]

@SR484b, let me know how it goes!