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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Photo Tray Problem- photo tray is blocked

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04-30-2023 08:36 AM
This printer (HP Envy Inspire 7900e) was set up 2 days ago and working fine. All of a sudden it will not take paper anymore and I’m getting an alert saying Photo tray problem - The photo tray is blocked please adjust the tray and try again. It is also making a horrible noise along with this before the alert pops up. I am not even trying to print photos, it won’t take normal paper from the input tray.
I have done every single YouTube video possible and there are no paper jams or anything. I am so frustrated. Please help.
05-02-2023 12:56 PM
@jp10251
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee