-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Photosmart fails to pick-up paper

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
06-16-2022 10:15 AM
Product: HP Photosmart Wireless All-in-One Printer - B109n
Operating System: Microsoft Windows 10 (64-bit)
Hello,
I really like my 'Photosmart wireless-all-in-one' but it now fails to recognise that a sheet of paper is present.
I cleaned the rollers, checked for any blockage or broken parts.No joy.
If I run the 'Extended self test' and gently push a single sheet in then it will pick-up and print.
Its been my best ever printer and in all other respects its still serviceable.
If there's no solution...
Any advice on what is a good replacement?
Tx
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.