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‎07-25-2025 04:15 AM

HP Recommended
Product: HP Color Laser MFP 178nw

Has anyone else experienced really poor response on HPs Whats App 'support' service?  Its taken over a week to sort out a printer problem and get agreement for a faulty unit under warranty to be replaced. I have wasted so much time waiting for a response and then having to say the same thing over and over again as the bot doesn't seem to pick up on your answers. Hard to believe the fault was because I didn't use HP-branded paper. Very unimpressed and won't be rushing to use HP products in future.

1 REPLY 1

‎07-26-2025 09:44 AM

HP Recommended

Hi @NickR13,

 

Welcome to the HP Support Community! 

 

I'm really sorry to hear about your experience, and I completely understand how frustrating that must be. So I can better assist you, could you please let me know more details about the issue you’re facing with your printer? I’ll do my best to help resolve it as quickly as possible.

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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